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Home > Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry
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Tough Questions, Great Answers: Responding to Patient Concerns About Today's Dentistry
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By Robin Wright
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 (7 Reviews)
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Most Helpful Customer Reviews:
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 Three Stars, June 12, 2015
By Randall Monroe
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sort of liked it
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 Only Q & A are the best, April 29, 2013
By sherry
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The tough questions answered wisely, but there is much unnecessary writting. Only Q & A are the best. Readers don't need to waste time as simple as possible.
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 great for all team members even docs, February 10, 2010
By Penny W. Johnson
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I loved this book so much that I ordered 4 more for my staff. Great for the learners in the dental business as well as seasoned team members.
1 of 1 people found the above review helpful.
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Tough Quesitons, Great Answers, January 26, 2010
By Dr. Health (Scarsdale, NY, USA)
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This is a phenomenal how to book. The scripts are well thought out and well written.
Front desk staff, assistants and doctors can learn a great deal in how to effectively communicate the many problems that can arise in a dental office.
Scripts can be reviewed as problems arise.
Very well organized and easy to understand, I recommend it highly for books of this type.
For the price, it is an incredible bargain!
3 of 3 people found the above review helpful.
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great book, great seller, July 29, 2009
By Tripp (Richmond, VA)
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This book provides many ways to help build trust & confidence in patient relationships. Highly recommended!
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Very Good Answers to Hard-hitting Questions, April 18, 2003
By A dental hygienist (Pittsburgh, PA)
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I have been a dental hygienist now for two years, and was still a little thrown back when patients hit me with questions that I just wasn't postive I knew the answer to. Ones such as: "Why does dental treatment cost so much?" or "Are you any good?" And the toughest question of all to answer, "Do you treat patients with AIDS?" These rough questions often left me fumbling to come up with a well thought out, yet correct answer. That was until I read Robin Wright's book. This book helped me to be more comfortable answering the not so easy questions that come up when I am conversing with patients, and even helped me to communicate better with the office staff as well. Because I am able to answer these questions more effectively due to this book, it has helped me to develop a better rapport with my patients, and has built up their trust in me as a dental health care provider. Reading this book has taught me to really become a better listener in general, and to understand my patients questions and concerns. Until I read this book, I never really knew how rewarding being a dental health care provider could be, because I was always nervous about saying the "right" thing. Now I am more confident in myself, and in turn I feel that my patients are more confident in me as well.
7 of 7 people found the above review helpful.
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