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This is a very thorough, technically written book on quality, from abstract definitions and historical models to clinical audits and theories. This book is filled with many illustrations of theoretic models, tables, and charts that support the text. The Clinical Audit chapter was especially interesting to me as it showed how to thoroughly assess quality in a clinical practice to improve it. Quality Matters is a fantastic resource for a dental hygiene or dental educator. It would also be an excellent reference for a research dental hygienist. The practical value to the clinical dental hygienist would be very limited due to the abstract and research-oriented nature of this book.
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