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Dr. Cathy Jameson presents a newly revised and expanded edition of her worldwide bestseller. In it, she fundamentally restates her basic themes, adding and refining ways in which dental teams can achieve "great production"! Relying on five hypotheses that show statistically significant improvement following a course of communication skills training, she illustrates principles based on the control of stress through effective communication, management, and technological and clinical skills. These hypotheses have been proven in her work as a dental team consultant and in her doctoral dissertation. Learn how to improve relationships with patients and team members, control stress, and increase financial rewards for work well done by the dental professional.
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