A practice management CD-ROM from EagleSoft/Patterson Dental Supply is bound into each text.

• Includes the most recent guidelines from OSHA and OSAP.
• EagleSoft front office software CD-ROM bound into every copy of the book.
• Chapters on Appointment Management and Accounts Receivable include exercises related to the front office software.
• Throughout the book, boxes highlight information and specialized terms that relate to specific topics.
• Each chapter begins with a comprehensive list of objectives to be covered within the chapter.
• Margin notes denote significant phrases to which the authors wish to draw the reader's attention.
• Key terms are boldfaced on first mention in the text and are listed and defined in the alphabetical glossary at the back of the book.
• HIPAA regulations incorporated throughout the text.
• Content has been significantly updated to include the very latest technology being used in dental offices and to reflect a paperless dental office.
• Case studies added to the end of chapters help students apply knowledge to working with true-to-life situations.
• A new Evolve website for students includes bookkeeping/accounts receivable, appointment management, and charting exercises to give students an opportunity to gain experience with the software program and utilize front office skills.
• A new Evolve teaching resources website for instructors includes learning objectives and key terms from the book, a Test Bank with rationales in ExamView, an image collection, working forms, and critical thinking activities for each chapter.